Sheraton New York Times Square Hotel

Breakfast area was nice and clean. Food was good too

The location was perfect, a short walk to Central Park and Times Square, and lots of restaurants nearby as well. We had breakfast at the Starbucks in the lobby every morning which was the perfect way to start the day. The hotel room was clean and had everything we needed.

Location was great

Great location. Friendly helpful staff at check in. I had a number of queries regarding the bill and policies which the gentlemen was very happy to answer. I was a bit dissappointed that when booking a room for 4 with breakfast included, breakfast is only included for 2 people. I would have like to have this info in advance. I even gave the receptionist my reservation where is did not state only 2. However we still enjoyed the breakfast and used the 35dollar credit towards the additional charges for breakfast. The lifts have what seems like a good system but with many large groups staying it was hard to actually get a lift waiting in excess of 20mins at times. One day a member of staff actually manned the lifts and this really helped the process. Rooms clean and everything you need while in NYC. Check out was also very simple. Would absolutley stay at the location again with its beautiful breakfast offerings and pleasant staff and excellent location.

The staff were amazing. More than accommodating, courteous, and eager to help with any questions that we had about our travel and helping getting around the city.